Frequently Asked Questions
1. Getting in touch and ordering
a. How do we contact you?
You can get in touch by phone, toll free on 1 888 567 7381, by email at [email protected], by fax on 514 6939973 or in person at our showroom in Pointe-Claire, QC
b. How do we place an order?
You can order on-line via www.almacltd.com, call in your order, send through your purchase order by fax, email or visit us at our cash and carry showroom.
While an internet connection is required to start the Point of Sale, it will stay operational even after a complete disconnection.
c. How do I register an account on your website?
Click on our Sign Up link to create an account. You will receive instant access.
d. Do you have a minimum order amount?
No we don't.
e. Can I order samples?
Certainly. Please call us toll free on 1 888 567 7381 to place your order. Samples are charged at regular wholesale prices and shipping costs, if applicable, are charged.
f. How much will the transport costs be?
Transport costs vary greatly by product size and destination. Shipping cost estimates can be obtained on our website within the shopping cart. The video below explains how you can get a shipping quote on-line.
2. Product Questions
a. Do you split your basket sets?
YES! Unlike most of our competitors we split the vast majority of our sets. Our customers have no obligation to purchase all baskets in a set, they can pick and choose the baskets that meet their needs!
b. How do you measure your baskets?
All of our measurements are outside measurements. There are 5 key basket measurements that we use. Length, width, height, Height to top of handle & width including handles.
c. Do you carry readymade gift baskets?
No we don't. We don't compete with our customers.
d. What materials are your baskets made of?
Our baskets are made from a vast range of different materials including willow, rattan, wood, corn, bamboo, fern, seagrass, wire, metal, plastic and faux leather
e. How much shred do I need to fill a basket?
That's a tough question to answer as there are very many different ways to use shred. Some people use it to line the base of the basket or container while others just sprinkle a little over the top once the basket has been assembled. A good rule of thumb would be to estimate how many handfuls of shred you will use per basket. You should get around 30 small handfuls of shred per pound.
3. Shipping and Returns Questions
a. How much will shipping cost?
The shipping cost depends on the types of products that you order and where they are shipped to. For an immediate shipping quote please add items to you shopping cart and enter your zip/postal code here: Shopping Cart
b. How long does it take you to ship out orders?
We ship out orders within 24hrs of receiving them. The majority of orders received before 11:00 a.m. are shipped out same day
c. How many days will it take to receive a shipment?
Please see a map of of our shipping days here: Shipping Times
d. What is your return policy?
Damaged or defective merchandise must be reported to us within 5 days of receipt and can be exchanged or refunded. An authorization number is required for all returns. Please call 1 888 567 7381 for an authorization number. At our discretion, we may require a digital photo to be emailed to confirm damage to the product. If possible, please email the photos to [email protected] when contacting us. Damaged products will either be refunded to your account LESS shipping or a replacement product will be sent out to you at no additional charge, at our discretion. Undamaged items ordered in error must be returned within 15 days and are subject to a 15% re-stocking charge plus any freight charges.
e. Where are orders shipped from?
U.S. orders will be shipped from either Plattsburgh, NY, or Montreal, Quebec, depending on product availability. U.S. orders shipped from Montreal will not incur any customs or brokerage charges as these are paid by Almac. Canadian orders are shipped from Montreal, QC.